POLICY & DISCLAIMER

STORE POLICY
 

• Candles may not be returned if the fragrance doesn’t turn out to be what you imagine or your preference. 

 

• Candles may not be returned if the candle colour is not to your liking as color batches will vary and is not considered defective.

 

• Candles and gift boxes may not be returned as they don’t look exactly like our website presents. The candles are hand-poured and may not look exactly the same every single piece. Sometimes there may be small air holes, the wax surface may not be perfectly even, wax colours maybe different, and so forth. Most of the ingredients in our gift boxes, such as dry flowers, pine cones, etc, are natural products and it’s not possible for every single piece to be exactly the same or look perfect. 

 

• While we have carefully packaged our candles and chosen our delivery company, there’s no guarantee that the candle jars will not be broken if the delivery company doesn’t handle with care. We are not responsible  for lost, broken, or damaged items if no insurance is purchased. We are very sorry if your candle arrives broken but that is what the insurance is offered. 

 

• Regarding gift boxes, the shipping arrangement is special. Please kindly check our SHIPPING & RETURNS policies for more details.

 

• We have the right to cancel any order at any time without prior notice. 

 

• We have the right to alter our prices/products without any notice at any time.

CANCELLATION

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We are afraid that we will not accept cancellation once the payment is accepted. 

CANDLE SAFETY
 

• General Safety for any candle

• Never leave a burning candle unattended

• Keep burning candles away from children and pets

• Do not place near flammable objects such as curtains, walls, etc

• Place on a protected, heat resistant, level surface

• Keep candle free of wick trimmings, matches, or other foreign matter that could be a fire hazard.

• Avoid burning in drafts

• Avoid walking with lit candles

• Keep wick trimmed to 5mm at all times to avoid carbon build up on the wick (mushrooming), dark smoking and soot in the air and on walls or furniture

• Allow candle to cool before trimming wick or relighting

• Do not burn the candle for more than four hours each time

• Do not allow candle to burn completely down to the bottom of container

• Do not allow flame to touch sides of container

• Allow candle to cool before replacing lid on jar

• All candles, especially highly scented ones, will produce some smoke and soot, but proper burning (keeping wick trimmed and avoiding drafts, etc.) will help eliminate this problem.

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HEALTH WARNING & DISCLAIMER
 

• While we have carefully selected candles made with more natural ingredients, we have not conducted any scientific or laboratory tests to prove the ingredients, burning effect, production process etc, as the products or producers describe. Scentasy & Co Limited shall not be liable for any potential or actual health hazards, if there are any, due to the use of the candles we sell. 

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• We are not liable for any damage or injuries our products may cause to you or your home . Always use caution with when burning any candles. Keep away from flammable items, children and pets.

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• All candles, especially highly scented ones, will produce some smoke and soot, but proper burning (keeping wick trimmed and avoiding drafts, etc.) will help eliminate this problem. (More details in Candle Safety or Candle Care session